State Farm® Insurance Agent Lindsey Keen

"We all know insurance isn’t cheap but we have to have it. Also of all of the shopping you have to do finding an insurance company that you can actually trust and being able to talk to a human when you have questions. The staff at Lindsey Keen SF has always gone above and beyond for my family’s and business insurance needs. Also nobody understands insurance jargon but they do and arent pushing or condescending. There’s no need to worry that your bases aren’t covered. I was once in an accident and literally had no idea what to do in the moment (I couldn’t remember drivers training 900 years ago) so I called their office crying and were very reassuring in the moment of vulnerability. They kept reiterating it’s more important that you are okay. It was the only thing that kept my mind at ease at such a scary time."

"After finding out I needed to change my Home owner policy I contacted State Farm in Ely , not only did they get me a quote the same day , they walked me through the whole process, explained everything in detail ! Amazing service!"

"Fabulous service!! Every time I call with a question, they have an answer! Lindsey and her team have this down to a science, and nobody does it like them!!"

"Lindsey and her team are awesome. They made it so easy to get what just what I needed for my insurance needs. Always available for questions and looking out for what is right for the customer. I was thinking of getting a type of insurance and was told that it wasn't worth it. That's the company and people you want to work with."

"The agents need better listening skills and should communicate to their insured changes, fees, timelines of those fees and should remove coverage you have repeatedly requested be removed not add additional coverage. Who requests full coverage on a 2004 vehicle that is parked and hasn't run for almost a year? No one. Use a little common sense people. When questioned about it it takes 3 phone calls and an email to get a response and they refuse to listen and keep saying "that's not what the very detailed notes say". They would not share those notes with me. After 20 years of being with state farm I have left. I should have left when the agency was sold just like many others did. Update: Ms Keen, it is very clear from your response and your email that you were not listening during our conversation. That was and is the issue, not your "processes". You made some very inappropriate comments to me personally that were not only unprofessional but unwarranted especially considering this was not the first issue I've had with your agency. I suggest in the future, in order to retain your clients you try to listen to thier concerns before passing judgement on them. I'm sure you have received the notice of cancelation from my new agency so I consider this matter closed."

"Most personable and helpful people when it comes to making sure I'm properly insured. Genuine."

"This is the best insurance agent and all of her staff are knowledgeable and extremely helpful."

"Always a pleasure doing business with Lindsey @ StateFarm"

"Always great service."

"Professional and easy to work with."

"Lindsey and her team are fantastic. They got back to me very quickly, answered all my questions, and got me the new policy coverage and price I needed. We have home, life, auto and umbrella liability coverage from Lindsey, and I’m completely happy with the experience."

"knowledgeable , helpful"

"Lindsey and her entire team are very knowledgeable, friendly, and accommodating! After shopping around trying to keep my insurance local, Lindsey came in with an extremely competitive rate with exceptional coverage! She is a welcome addition to our community! I highly recommend reaching out for a quote for whatever your insurance needs may be!"